Terms and Conditions
Terms and Conditions:
Preamble:
These
general conditions of sale are agreed between Dartecor, with address at
Travessa da Bela, nº 13, 4815-336 - Moreira de Cónegos, tax identification
number 257 876 553 and contact +351 910773344, hereinafter referred to as
“Dartecor“and people who wish to make purchases through the website
www.dartecor.com, hereinafter referred to as "User".
The
parties agree that purchases made through the website www.dartecor.com will be
regulated exclusively by this contract, excluding any conditions previously stated
on the website.
Objective:
These general
conditions of sale are intended to provide and define all the necessary
information to the User on the modalities of ordering, selling, paying and
providing services and delivery of purchases made on the website www.dartecor.com.
These
conditions regulate all the steps necessary to place an order and guarantee the
follow-up of an order / service provision between the Contracting Parties.
The
photos presented of the products should be considered as indicative and should
not be used as binding contractual material with the Client, as they depend on
the devices where they are being observed and in this way the color can differ
depending on the device on which you view the photos.
How to order:
To place
an order at Dartecor, we offer you two ways: - through the website:
www.dartecor.com 24 hours a day, seven days a week and Via E-MAIL:
leonelcosta@dartecor.com also available 24 hours a day, seven days a week.
Order:
The User
places their order by completing the purchase process presented on the website
www.dartecor.com, adding the product (s) or service (s) they wish to purchase into
the shopping basket.
To send
your order, the User must complete the information and choose the options
available to them during the order completion process (delivery and billing
address, shipping method, payment method, as well as the TIN and the name that,
for tax purposes, the User wishes to appear on the invoice).
The final
confirmation of the order by the User is equivalent to their full and complete
acceptance of the prices and description of the products/services available for
sale as well as these General Sales Conditions, which will be the only conditions
applicable to the contract thus concluded.
Dartecor
will honor orders received online up to the limit of available stocks.
In the
absence of product availability, Dartecor undertakes to inform the User as soon
as possible.
The data
contained in the invoice are the sole responsibility of the User. The invoice
once issued cannot be reissued with changes.
If
payment is not received for our services within that period, the order cannot
be validated. Any amount received after this date will be returned or used for
a new order.
Prices:
The sales
prices indicated on the website are in Euros, with taxes and fees included. The
cost of shipping is the responsibility of the User and are charged at the end
of the order, depending on the selected products.
Dartecor
reserves the right to modify prices at any time.
Payment:
The
payment methods available on the site are Paypal and Stripe (credit card), with
the User not having to increase the value of his order on the fees applied for
these services.
If the
currency you are paying with is not in Euros, the payment site, Paypal or
Stripe will convert.
MBway and
bank transfer payments are accepted. To use one of these methods, please
request by email to: leonelcosta@dartecor.com
When
using one of these two alternative payment methods, the order will only be sent
after receipt of proof of payment.
No other
payment methods are accepted.
If you
want an invoice with a taxpayer number, enter the TIN and respective data in
the “Notes or Instructions” field during the process of finalizing your
purchase.
Availability:
Dartecor
respects the estimated delivery time of products if their availability is
guaranteed in stock. In case of delay, the User will be duly informed, within 7
working days, and they may cancel their order and be fully refunded or choose
recommended products of equivalent value.
Shipping:
For
countries outside the European Union, the order will be sent in CIP (Carriage
and Insurance Paid) mode, with customs responsibilities and the payment of fees
(if applicable) being the responsibility of the User.
Shipments
are made by CTT - Correios de Portugal, S.A.
Dartecor
sends its products international and provides shipping information (track
number) so that the User can track his order.
Any delay
on the part of the carrier is outside the responsibility of Dartecor, although
in case of delay we will do our best to contact the carrier and inform the User.
You can
track your order here:
https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx;jsessionid=xxLgPDxUgQ2jdmB_AZ5Sjs7K2VJyGEWbqMrFC3Uq.application-server-six-55
Estimated
delivery time averages:
Portugal:
2 to 5 days
Europe:
10 to 20 days
Rest of
the World: 30 to 40 days
In case
of rushed or urgent delivery, please contact by e-mail: leonelcosta@dartecor.com. We will contact other carriers in order to
respond to your needs. In this case, shipping costs will be increased.
Note: Due
to the Covid-19 pandemic, online shopping worldwide has increased
significantly. Thus, deliveries are being delayed. We appreciate your
understanding.
Shipping
costs and free shipping:
To find
out how much you will pay for shipping costs the User may generate a simulation
based on their intended purchase. Freely add desired products to the cart and when
finished check in the cart the value corresponds to the shipping costs provided.
This value may vary depending on the amount of products you add.
For
purchases over € 100 use the FREESHIPPING coupon.
Returns
and refunds:
Dartecor
accepts product returns, however, please contact us in order to try to resolve
your dissatisfaction in the best way.
Returns
must be made within 15 days of receiving the item.
The
article must be in perfect condition in order to be marketed.
The money
will only be returned after receiving the products and checking their
condition. In the event of anomalies, Dartecor is entitled to reject the
return.
The User
is responsible for the shipping costs of the return.
The fees
applied by means of payment (Paypal or Stripe) will be subtracted from the
return amount.
Returns
must be made to the address shown at the sender's location on the packaging of
your order.
Alternative
dispute resolution entities:
The User may,
by its express option, submit the dispute resolution to the appreciation of a
consumer dispute arbitration center.
In
compliance with article 18 of Law no. 144/2015, of 8 September, it is hereby
informed that the Alternative Dispute Resolution entities are those that can be
found on the following website: www.consumidor.pt
Complaint
book:
https://www.livroreclamacoes.pt/inicio